Delete your VAELIX account

VAELIX by GoWebb di Nicola Baccillieri · Last updated: 6 October 2026

Option 1 — In the game (immediate)

Open VAELIX and tap your profile at the top of the Home screen.
In the Account section, tap Delete account.
Review what will be deleted, tap Continue, type DELETE and confirm.

Your account is deleted immediately and the Game starts again as a new guest. If you are in the middle of a match, finish or leave it first.

Option 2 — By email (without the app)

Send an email to info@gowebb.it with the subject “VAELIX account deletion request”, including:

your VAELIX username (shown on your Profile), and
if your account is linked, the email address or Google account you used — preferably sending the request from that address.

We may ask you to confirm that you own the account. We complete the deletion within 30 days and confirm by email.

What is deleted

Your account and login (guest, email or Google link).
Username, avatar and profile frames.
Heroes, levels, hero variants, cosmetics, Coins and Gems.
Trophies, league, leaderboard entry, season progress and missions.
Your match history and pending rewards.

What is kept, and for how long

Purchase records (store transaction IDs and receipts) are kept as long as required by tax and accounting law, generally 10 years. They contain no payment card details.
Completed match records stay in your opponents' history. After deletion they refer only to a random identifier that is no longer linked to you.
Short-term server logs expire automatically under our hosting provider's standard retention.

Deletion is permanent and cannot be undone. Purchased Coins, Gems and items are not refunded. More details are in the Privacy Policy.